Candy916 Terms and Conditions — Complete Platform Usage Guide

1 General Terms

These Terms and Conditions ("Terms") govern your use of the candy916 online platform, including the website, mobile app, games, betting, promotions, and all services provided by candy916 ("Platform"). Please read this document carefully before using any of our services.

By registering an account, making a deposit, using any platform feature, or accessing candy916 content on any device or browser, you are deemed to have fully accepted and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue use of the Platform immediately.

Candy916 reserves the right to modify, update, or replace any part of these Terms at any time without prior notice, except in the case of material changes which will be communicated through the platform. It is your responsibility to review these Terms periodically to ensure you remain in compliance with the latest version.

These Terms shall be read together with the candy916 Privacy Policy and any game- or promotion-specific rules that may apply. In the event of a conflict between these general Terms and the specific rules of any promotion, the promotion rules shall take precedence for that matter only.

2 Eligibility & Registration

Candy916 services are available only to individuals who meet the following eligibility criteria:

• Age 18 years and above on the date of registration.
• Not located in a country or region where the use of online gambling services is prohibited by local law.
• Registering under your own name and not on behalf of a third party.
• Not previously had an account closed or suspended by candy916 due to a Terms violation.
• Not currently on an active self-exclusion list at candy916.

Candy916 reserves the right to request age verification or identity documents at any time. Failure to provide the required documents within the stipulated period may result in temporary suspension or permanent closure of the account.

Each individual is only permitted to hold one (1) active account at candy916. Holding multiple accounts is a serious violation of these Terms and may result in the closure of all associated accounts and the forfeiture of all balances and wins held within them.

3 User Account

During registration, you are required to provide accurate, complete, and current information. False or misleading information constitutes a breach of the Terms and may result in immediate account closure without compensation.

You are fully responsible for:

• Keeping your account username and password strictly confidential.
• Ensuring that no other party accesses your account without authorisation.
• Notifying candy916 immediately if you suspect unauthorised access to your account.
• Keeping your personal information up to date whenever changes occur.

Candy916 shall not be held liable for any losses arising from unauthorised access to your account if such access resulted from your own negligence in safeguarding your login credentials. Nevertheless, our security team continuously monitors for unusual activity and will take appropriate protective measures.

4 Deposits & Withdrawals

Candy916 supports a wide range of Malaysian local payment methods including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other local bank transfers. All deposits are credited to your account within the designated timeframe based on your chosen payment method.

The following conditions apply to deposits:

• The minimum deposit is as stated on the platform and may vary according to current promotions.
• All deposits must be made using a payment method registered in your own name. Deposits from third parties are not accepted.
• Candy916 does not charge any processing fees for standard deposits; however, third-party payment operators may apply their own fees.

The following conditions apply to withdrawals:

• Withdrawal requests will be processed after identity verification (KYC) has been successfully completed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the member's name.
• Candy916 VIP members enjoy priority withdrawal processing within 15 minutes for standard requests. Regular members will receive their withdrawals within two (2) business hours.
• Candy916 reserves the right to conduct additional security checks on withdrawals exceeding certain thresholds, which may require additional processing time.

All financial transactions at candy916 are subject to full compliance with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations. candy916 reserves the right to report suspicious transactions to the relevant authorities.

5 Bonuses & Promotions

Candy916 offers a wide range of bonuses and promotions for both new and existing members, including a welcome bonus, weekly cashback, reload bonuses, and exclusive VIP offers. Each promotion has its own specific terms and conditions.

General terms applicable to all candy916 bonuses:

• Each bonus is subject to wagering requirement set before a withdrawal is permitted. The wagering ratio varies depending on the type of bonus.
• Each member is entitled to claim each type of bonus only once, unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Candy916 reserves the right to forfeit any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• If your account holds a bonus balance that has not yet met the wagering requirement, withdrawals may be restricted until the requirement is fulfilled.

6 Game Rules

Candy916 offers a wide range of game categories including Live Casino, video slots, bingo, Sports Betting, esports betting, and table games. Each category and individual game has its own specific rules, accessible through the respective game interface.

General game terms applicable across the candy916 platform:

• The outcome of all games is final and cannot be disputed once a round has ended, unless a proven technical malfunction has occurred.
• In the event of a technical disruption during gameplay, candy916 will settle bets based on available system records. In cases where the outcome cannot be determined, the bet will be returned to the member's account.
• The minimum and maximum betting limits for each game are set and displayed within the game interface. candy916 reserves the right to adjust these limits at any time.
• The use of any automation software, bots, or external tools to play is strictly prohibited.

For Live Casino games in particular, members are required to observe proper gaming etiquette when interacting with dealers and other players. Disrespectful behaviour, offensive language, or disruption of a game session may result in forced removal from the game room.

7 Prohibited Conduct

The following activities are strictly prohibited on the candy916 platform and may result in immediate action, including permanent account closure and balance freezing:

• Registration of multiple accounts or use of false identities.
• Use of third-party software, automated bots, scripts, or tools that provide an unfair advantage.
• Attempting to hack, breach, or disrupt candy916 systems, servers, or databases.
• Game manipulation through collusion with other players or with the dealer.
• Bonus system abuse, including the use of multiple identities to claim bonuses repeatedly.
• Money laundering through the candy916 platform.
• Sharing login credentials or selling your account to another party.
• Any activity that violates applicable laws.

8 Intellectual Property

All content on the candy916 platform, including but not limited to logos, trade names, interface designs, graphics, text, source code, music, animations, and games, is the exclusive property of candy916 or our licensing partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable license to use the candy916 platform for personal and entertainment purposes only. This license does not permit you to:

• Copying, modifying, or distributing any platform content without written authorisation.
• Using the candy916 name, logo, or trademarks for commercial purposes.
• Reverse engineering any software or code on the platform.
• Creating derivative works based on candy916 platform content.

9 Account Suspension & Closure

Candy916 reserves the right to suspend or close any member's account at any time, with or without prior notice, for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• A self-exclusion request submitted by the member concerned.
• Legal compliance requirements or directives from relevant authorities.

If your account is closed due to a Terms violation, candy916 reserves the right to forfeit all bonus balances that have not met the wagering requirement and any winnings obtained through activity that breaches the Terms. Any legitimate original deposit balance may be returned at candy916's discretion following the completion of an investigation.

Members who wish to voluntarily close their account may do so by contacting the candy916 customer support team via live chat. Voluntary closures will be processed within two (2) business days.

10 Liability Limits

The candy916 platform and services are provided on an "as-is" basis. While we make every effort to ensure the platform operates smoothly at all times, candy916 does not guarantee that the platform will be free from disruptions, technical errors, or unforeseen system failures.

To the extent permitted by applicable law, candy916 is not liable for:

• Any indirect, consequential, or incidental losses arising from the use of or inability to use the platform.
• Losses resulting from internet disruptions, device failures, or technical issues beyond candy916's control.
• Financial losses resulting from wagering decisions made by the member themselves.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

In all circumstances, the maximum total liability of candy916 to you shall not exceed the amount you have deposited into your account within the thirty (30) days preceding the relevant claim.

11 Privacy & Identity Verification (KYC)

Candy916 is committed to protecting the privacy and security of all members' personal data. The collection, processing, and storage of your personal data is carried out in accordance with the candy916 Privacy Policy, accessible via Privacy Policy page ours.

The Know Your Customer (KYC) process is mandatory for all candy916 members before the first withdrawal is permitted. Documents that may be required include:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement not older than three months).
• Proof of ownership of the payment method used (if required).

All submitted documents are stored securely using industry-grade encryption and will not be shared with third parties without your consent, except as required by law or the relevant authorities.

12 Terms Changes

Candy916 reserves the right to modify, update, or replace these Terms and Conditions at any time in response to operational requirements, legal changes, or service improvements. The latest version of these Terms will always be available on this page, clearly showing the date of the last update.

For changes deemed material and significant, candy916 will provide advance notice through one or more of the following methods:

• In-platform notifications upon login.
• Notice via email to the address registered to your account.
• Announcements on the candy916 platform homepage.

Continued use of the candy916 platform after a change notice is considered your acceptance of the updated Terms. If you disagree with the changes, you must stop using the platform and contact our team to close your account.

13 Responsible Gambling

Candy916 believes that entertainment should remain fun and in control. We are committed to promoting responsible gaming practices and providing the necessary resources to members who may need assistance.

Self-control tools available to all candy916 members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Play Time Limit: Enable notifications when you have been playing beyond your set time limit.
• Cool-Off Period: Take a temporary break from the platform for 24 hours to 30 days.
• Self-Exclusion: Register for long-term self-exclusion (six months to permanent) if needed.

For more information on responsible gaming and available support resources, please visit the Responsible Gambling Our trained support team is ready to assist you at any time via 24/7 live chat.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of candy916's services, our team is ready to assist you through the following channels:

• Live Chat 24/7: Access instant support directly through the chat icon on the candy916 platform.
• Support Email: [email protected] — we aim to respond to all email enquiries within 24 hours.
• FAQ: Visit page FAQ for answers to the most frequently asked questions.

Candy916 values every piece of feedback from our members. All complaints submitted will be investigated seriously and a response will be provided within a reasonable timeframe. We are committed to resolving every issue in a fair and transparent manner for all parties involved.